EcholoN CMDB (Configuration Management Database)

EcholoN CMDB (Configuration Management Database) is the central information and control tool within the EcholoN service management suite. As a central database, the CMDB records and manages all relevant configuration items (CIs) – from IT hardware and software to network and service structures to documents, contracts and service relationships – thus forming the basis for transparent, secure and easily plannable IT processes.

In daily use, EcholoN CMDB ensures complete visibility across your infrastructure:

• it shows dependencies and relationships between components, visualises service topologies and supports informed decisions in the event of disruptions or changes.
• The database helps to minimise risks, meet compliance requirements and efficiently document audit processes by identifying outdated or non-compliant configurations and making them transparent.

Through integration into ITIL processes such as incident, problem and change management, the CMDB becomes an active control tool - not just a passive data collection tool. This enables more efficient processing of service requests, better change risk management and faster problem resolution.

Another important advantage is flexibility and scalability. The CMDB adapts to individual requirements, grows with your infrastructure and can be seamlessly integrated into existing systems and third-party tools via open interfaces and APIs.

Conclusion: With EcholoN CMDB, companies create a resilient, up-to-date and transparent database for their IT and service management. It reduces risks, increases efficiency and enhances service quality by providing a centralised, consistent view of your entire IT landscape – from assets and dependencies to service control.

👉 Learn more: CMDB - Configuration Management Database

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