IT Service Management (ITSM)

EcholoN IT Service Management (ITSM) is a modular platform for the efficient control, automation and optimisation of all IT service processes in companies. The solution is based on ITIL standards and offers comprehensive functions such as incident, problem, change-management and configuration management with CMDB, supplemented by self-service portals, mobile clients and powerful automation.

With EcholoN, IT incidents can be recorded, analysed and resolved in a structured manner. Service requests are controlled via configurable workflows, SLAs are monitored and recurring tasks are automated. The fully integrated CMDB ensures complete transparency of the IT infrastructure and dependencies.

EcholoN is flexible in its application – whether as an on-premises, cloud or hybrid solution – and can be seamlessly integrated into existing systems such as AD, SAP or monitoring tools via standard interfaces. The platform grows with your requirements: thanks to a modular licensing model, individual customisation and intuitive user guidance.