Field service management (FSM)

EcholoN Field Service Management (FSM) supports your technicians in the field with a sophisticated, browser- and app-based solution – online and offline. Whether maintenance, repair, commissioning or service calls: EcholoN simplifies resource planning, records time, location and material consumption directly on site and eliminates paperwork.

The platform offers:

Mobile app for iOS, Android & Windows - including offline capability for seamless data collection without a network connection.

Dispatch planning & resource management - takes into account skills, availability, materials and response times for efficient scheduling.

Real-time communication - between technicians, dispatchers and service control centres via messages, updates and a knowledge database.

Inventory & document management - overview of vehicle fleet, spare parts, checklists and digital service reports.

Subcontractor integration - integration of external partners via web app, including time and status tracking.

Status messages & reporting - automatic updates for all parties involved, as well as graphical evaluations and exports for analysis.

Advantages at a glance

- Increase efficiency: Automated processes reduce effort and sources of error.

- Create transparency: Real-time data improves planning and control.

- Increase customer satisfaction: Timely communication and digital reports create trust.

- Reduce costs: Optimised route, material and personnel planning leads to measurable savings.