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EcholoN – The modular service management platform for your entire organisation

EcholoN is much more than a classic help desk or ITSM solution - it is a powerful, scalable framework for holistic enterprise service management. Developed and continuously refined by mIT solutions GmbH, EcholoN helps organisations map all service-oriented processes centrally, efficiently and transparently.

Thanks to its modular structure, EcholoN adapts precisely to the requirements of different departments and industries - from IT and customer service to facility, field and quality management.

EcholoN solutions

A wide range of applications – one solution, many possibilities

EcholoN covers a broad spectrum of service processes and can be flexibly configured – without any programming. These include, among others:

IT Service Management (ITSM)

With ITIL-compliant processes such as incident, problem, change and knowledge management. Optionally includes CMDB for comprehensive infrastructure transparency.

Field service management (FSM)

Planning, control and mobile support for service technicians in the field – also available offline with app support.

Customer and service management

Consistent processing and documentation of all customer enquiries – across all channels via web, email, telephone or app.

Quality and process management

Integrated action and audit management for continuous process optimisation in accordance with ISO 9001 or other standards.

Business Continuity Management (BCM)

Resilience to disruptions through structured risk analysis, emergency planning and recovery strategies – ideal for regulated industries.

Self-service portals

Intuitive web portals for employees, customers or partners – including automated workflows and status tracking.Flexible, future-proof, hybrid deployment

Whether as a cloud, on-premises or hybrid scenario, EcholoN can be seamlessly integrated into existing system landscapes. Numerous interfaces, including to Active Directory, SAP, monitoring tools and CRM systems, enable networked, end-to-end process mapping.

The modular design ensures investment security: EcholoN grows with your requirements – thanks to easy expandability and editions that can be migrated without data loss.

We are a team of around 50 people: developers, consultants, coordinators and sales staff. Everyone takes responsibility for their work, and everyone has a say in how things are run. For us, flat hierarchies aren’t just a matter of an organisational chart; they’re part of our everyday working life.

“We’d rather grow steadily than quickly. We’d rather listen before we speak. We work with one another, not over one another."

We take responsibility for one another, for our customers – and also for the world at large. That is why sustainability is not just a buzzword for us, but something we live by. Through green electricity, our solar power system, regional partners, and our commitment to the Sternenbrücke children’s hospice and the Hamburger Tafel.”

Continuous professional development is an integral part of what we do, whether through internal projects or our partnership with Wedel University of Applied Sciences.

Efficiency, transparency and scalability - with a single framework

Whether it’s IT services, maintenance, customer and field service, quality and compliance management, administration or facilities: EcholoN brings together processes, objects and data flows on a single platform.

Workflows, portals, integration (e.g. ERP/SAP/CRM) and reporting can be combined as required, without the need for programming and with guaranteed update compatibility.