Companies providing service: Unified Communications Consulting & SI

EcholoN – The modular service management platform for your entire organisation

EcholoN is much more than a classic help desk or ITSM solution - it is a powerful, scalable framework for holistic enterprise service management. Developed and continuously refined by mIT solutions GmbH, EcholoN helps organisations map all service-oriented processes centrally, efficiently and transparently.

Thanks to its modular structure, EcholoN adapts precisely to the requirements of different departments and industries - from IT and customer service to facility, field and quality management.

EcholoN solutions

A wide range of applications – one solution, many possibilities

EcholoN covers a broad spectrum of service processes and can be flexibly configured – without any programming. These include, among others:

IT Service Management (ITSM)

With ITIL-compliant processes such as incident, problem, change and knowledge management. Optionally includes CMDB for comprehensive infrastructure transparency.

Field service management (FSM)

Planning, control and mobile support for service technicians in the field – also available offline with app support.

Customer and service management

Consistent processing and documentation of all customer enquiries – across all channels via web, email, telephone or app.

Quality and process management

Integrated action and audit management for continuous process optimisation in accordance with ISO 9001 or other standards.

Business Continuity Management (BCM)

Resilience to disruptions through structured risk analysis, emergency planning and recovery strategies – ideal for regulated industries.

Self-service portals

Intuitive web portals for employees, customers or partners – including automated workflows and status tracking.Flexible, future-proof, hybrid deployment

Whether as a cloud, on-premises or hybrid scenario, EcholoN can be seamlessly integrated into existing system landscapes. Numerous interfaces, including to Active Directory, SAP, monitoring tools and CRM systems, enable networked, end-to-end process mapping.

The modular design ensures investment security: EcholoN grows with your requirements – thanks to easy expandability and editions that can be migrated without data loss.

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